Computer telephony integration (CTI) is an essential tool in any business.

From identifying a caller, to automatically opening a customer's details, all before you answer your phone, CrossCTI* speeds up customer service, and gives your agents that personal edge.

Integrating the hugely popular opensource, software based PBX solution Asterisk, and the leader in Asterisk Management Software, ScopServ, with your own customer relationship management (CRM) software, CrossCTI* increases your business' efficiency by eliminating mundane tasks such as searching for customer records.

CrossCTI* is built on a provider model. Have a Microsoft SQL and MySql database? No problem. Three Oracle databases and two MySql databases? Simple. By adding a provider for each database connection, CrossCTI* will search up to 25 different Microsoft SQL, MySQL, Oracle or PostGRES databases for your caller's information, and give it to your agent when his/her phone rings.

Do the following information from within your .NET CRM :

• Receive incoming call notifications (screen popups, or "pops")
• Generate calls
• Access CDR (call detail record) and ACD (agent call details)
• Receive fax notifications

Other features :

• Connect to multiple databases
• Create custom outbound campaigns
• Generate detailed reports to display cost per call (South Africa only)

CrossCTI* is currently in CTP. For more info, contact us.

 Asterisk, the asterisk logo, Microsoft, Microsoft SQL Server, Oracle, PostGRES and MySQL are registered trademarks of their respective owners.